Description

Key Skills:

Operation Excellence, Product Development, Product Launch, Process Training, Restaurant Excellence

Educational Qualification:

MBA

Roles & Responsibilities:

• Lead the process improvement and automation agenda as a part of restaurants excellence team
• Ensure maintenance and enhancements of the current processes, and introduce channel specific processes to help in smooth execution
• Responsible for tech introduction processes (eg Kiosks) and managing of standards, compliance and innovation for equipments
• Drive process compliance by vendor management, training, and management reporting and analysis
• Responsible for content standards as well as process management of guest experience survey
• Ensuring bench planning, training checks for team members, RGM readiness and alignment of Area Coaches
• Ensure compliance of the new tools and plan for their adoption by Franchise partners
• Train RGMs on new processes and define high-quality user manuals and reference guides
• Incorporating new changes & sharing insights through monthly reports
• Develop a roadmap to improve customer experience and team member ease by fixing/modernizing restaurant technology
• Amplify Team Member experience through simplification of processes and standards